Faqs

FAQ

Can I cancel my order?

All sales are final, and we are unable to offer refunds at this time.

Do you offer exchanges?

Exchanges are dependent on current stock levels and item(s) purchased. Please respond to your order confirmation email for any exchange inquiries, or contact us at store@overcastmerch.com. The cost of shipping for the exchange will be the customer's responsibility.

Can I update my address?

Yes, as long as your order has not already shipped! Please respond to your order confirmation email or contact us at store@overcastmerch.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

Where do you ship to?

We ship worldwide from the US!

How long will it take my order to ship?

Usually around 10-14 business days. If you ordered multiple items, your order will be held until the entire order is ready to ship.

Handling time does not include time in transit and is regardless of shipping method chosen at checkout.

What if my package is lost or stolen?

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.  However, please contact us with your issue and we'll do our very best to help you come to a solution!

What Happens if My Package is Returned to Sender?

Customer is responsible for the costs of re-shipping if the package gets returned due to an incorrect or incomplete address.